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Use of our service constitutes the acceptance of our TOS, AUP and Privacy Policy.
Herein "HG", "Hosting Guru", "HG", "We", "Us", "Our" refer to Hosting Guru whose online presence is at http://www.hostingguru.in while "You", "your", "client", "customer" refer to any party that uses our service.
Money-back Guarantee (contact email: refund@hostingguru.in)
We offer Conditional 30-day money back guarantee.
Condition is a demonstrated failure on our
part to provide the service you signed up
for. We do not offer an "unconditional" money
back guarantee. to prevent spammers from entering
our system. You must request your claim at
least 7 days before the end of the first month.
This excludes any overage charges like bandwidth,
add-on charges like IPs and Setup charges.
In case you have violated our AUP you are
not entitled for this guarantee.
Billing Policy (contact email: billing@hostingguru.in)
Recurring charges will occur at the beginning
of each service cycle(e.g. monthly)automatically
and One time charges like Setup fees at the
commencement of service, unless otherwise
agreed upon. All transactions are handled
by plimus.com for us. All transactions are
in US dollars even though may be displayed
in other currencies. If you exceed resources
like space and bandwidth allocated to you, you will be charged for the additional usage;
alternatively you can choose to upgrade to
the next plan.
Refund Policy (contact email: refund@hostingguru.in)
You will be refunded 100% of your payments
excluding overage charges like bandwidth,
add-on charges like IPs and Setup charges
within the first month of our service if you
request it (see Money back Guarantee. above).
However violation of our AUP will deprive
you of that. After the first month, contracts
with a billing cycle of more than one month
will be refunded after deducting for the period
you actually used your service. E.g. if your
contract is $30 quarterly and you request
a refund after two months of that cycle you
will receive (30-20)=$10 .Again no refunds
are issued for Setup charges, Add-on charges
and overage charges. You are completely deprived
of any sort of refund in case of violation
of AUP. After money back guarantee. Period
(first month) monthly payments are non-refundable;
you can however choose to cancel your account
at any time. You must email refund@hostingguru.in
for claiming refunds atleast 7 days before
the end of current billing cycle. Some purchases
that cannot be refunded are; Setup Charges,
Domain Registration, Add-on purchases, Overuse
charges, SSL certificates
Service Cancellation (contact email: billing@hostingguru.in)
You can choose to cancel our service at any
moment. If it is within first month of sign
up you will receive a full refund (see Money
back Guarantee. above) excluding any overage
charges, setup fees and add-on charges. See
Refund policy. You must email billing@hostingguru.in
for Account cancellation for cancellation.
We reserve the right to cancel service at
any time. This will in most cases due to violation
of AUP and will be preceded by a warning,
however may be immediate in case severe offense.
Non-payment (contact email: billing@hostingguru.in)
Failure to pay the amount due in full within
one week of due date will result in suspension
of the account and failure to do so within
2 weeks from due date will result in termination
in the account, unless otherwise agreed upon.
Refusal of Service (contact email: info@hostingguru.in)
We reserve the right to refuse or cancel service at our sole discretion but not prohibited by Law.
Uptime Guarantee
Our servers in most cases boast a 100% uptime.
However if our uptime falls below 99.9% due
to a fault at our end and not due to an action
of the client or "acts of God", and you bring
that to our notice within 3 days of occurrence
we will refund an equivalent of 2xdowntime
subject to a maximum of your recurring service
charge. Scheduled downtime for maintenance
is not regarded as downtime.
Restrictions of Support
We will make every effort to offer support information for configuring and maintaining popular web software to use our service. However we can in no way specifically test every piece of software that could conceivably be utilized with our systems, only provide general system-related information.
The offer of any particular service does not constitute an obligation on our part to tutor the necessary skills to utilize that service, only to provide system-specific information.
Disclaimer (contact email: info@hostingguru.in)
We use industry standard hardware, software
and connections at our end. While we make
every possible effort to offer you the highest
level of service, HG will not
be responsible for any damages your business
may suffer including but not limited to special,
incidental, consequential or other damages.
HG makes no warranties of any kind, expressed
or implied for services we provide. HG disclaims
any warranty or merchantability or fitness
for particular purpose. This includes loss
of data resulting from delays, non-deliveries,
wrong delivery, and any or all service interruptions.
You agree to use all HG services
at your own risk. Customer agrees that it
shall defend, indemnify and hold Hosting Guru
harmless from any and all demands, liabilities,
losses, costs and claims, including reasonable
attorney’s fees asserted against us that may
arise from any service provided or agreed
to be provided by us. Some states or other
jurisdictions do not allow the exclusion of
implied warranties, so the above exclusions
may not apply to you. You may also have other
rights that vary from state to state and jurisdiction
to jurisdiction. If for any reason a court
of competent jurisdiction finds any portion
of this TOS to be unenforceable, the remainder
will continue in full force and effect. This
TOS together with AUP and Privacy Policy constitute
the entire agreement between "You" and "Us"
with respect to the subject matter hereof
and supersede and replace all prior or contemporaneous
agreements, written or oral, regarding such
subject matter.
Hosting Guru reserves the right to
revise its policies at any time without prior
notice. All clients old and new abide by the
latest version of AUP, TOS and Privacy Policy
maintained at our site.
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